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(704) 380-0508
Monday – Friday
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Your Otofonix hearing aid is factory warranted against defects in materials and workmanship for 1 year from the time you receive your order. If at our examination it is determined that the unit failed to work due to parts, materials or workmanship we will repair or replace it for free. Protect your hearing instrument from ALL types of unexpected or accidental damage with our Protection Plan (can be added during checkout).



Your satisfaction is guaranteed. If you are not satisfied with your Otofonix hearing aids, you have 45 days from the date of purchase to return it for a full refund. We are unable to honor return requests after 45 days from the date of purchase as shown on your invoice.

All products MUST include a Return Merchandise Authorization (RMA) number for proper processing. Please fill out the form below to request a RMA number and specific return instructions.

When returning hearing aids, please return with all of the original packaging including the manufacturer’s box, manual and all accessories.